“Several months ago we received an order from Qatar, for large water tanks,” tells Pieter Versluis with Buwatec. The Dutch water storage system manufacturer normally works with a worldwide dealer network, through which dealers help local customers with the installation of the tanks. “This could not be done in Qatar, so one of our supervisors was supposed to go to the site.”
Then came the COVID-19 crisis, and that was not possible anymore. There was however a certain amount of pressure in the project, the clients needed water urgently. The tanks had already been shipped, but got to site in the middle of the crisis.
“So we reached out to the customer, asking how we were going to do this. We asked them: Do you have a building crew? Do you have technicians? They had, so we started sending instructions via email, and receiving result pictures via WhatsApp,” tells Pieter. The company did this in small steps, so the safety of the project could be guaranteed. There’s 475,000 litres of water in each tank.
The project came along quickly, within a week the first water tank with a diameter of 11 metres was installed. This led to two conclusions for Buwatec: “Our clients can continue operations, and for us it is possible to supervise projects via the internet, very alternative in a simple and safe way!”
The finished water tank