bQurius chooses Royal Brinkman's Service Engine to coordinate and manage all maintenance at twelve nurseries of five tomato growers, including Schenkeveld Tomatoes, Greenvalley, and Van der Voort. Richard Schenkeveld: "Due to growth, we were looking for a modern system to monitor maintenance activities. We found it in the Service Engine."
Nick van Balen (bQurius), Richard Schenkeveld (Schenkeveld Tomaten) and Jordi Jeelof (Royal Brinkman).
Recently, all twelve tomato farms (110 hectares in total) have been set up to use the Service Engine and 63 employees are connected to this Service Engine tool via bQurius. All nurseries are customer-specific because every nursery is different; different equipment, machines, greenhouse departments, and working methods. Timely maintenance of machines and technical installations results in a longer life span of the equipment, which in turn guarantees operational reliability.
The Service Engine supports the grower via a digital tool on a desktop or app with (preventive) maintenance, repairs and breakdowns of machines and technical installations. Tomato grower Richard Schenkeveld: "Our previous system for service and maintenance tasks was no longer adequate. We could only create tasks and check them off, but with the increase in the number of machines and staff, we were yearning for more insight and overview. We were tipped off about the Service Engine and that is how the ball started rolling".
The five tomato growers have chosen to place their service & maintenance in the hands of consultancy firm bQurius. Nick van Balen, Head of Technical Services at bQurius: "Together with the grower and the end-users (the mechanics), the ideal set-up of the Service Engine is realized. At bQurius own initiative is stimulated and the environment in the Service Engine is designed for that. Even the Head of Purchasing uses it to order technical parts, for example, and everything can be found back in history, which is ideal.
Extensive overview on desktop and app
All machine brands can be added to the Service Engine and data entered will never be lost. The tool builds up a history of the machines. Previous reports and failures can be retrieved in a clear manner, which is also useful at the time of inspections and tests. The Service Engine is ideal for file creation, as various items can be added, such as photos, files or even complete e-mails. The dashboard on the desktop version may be a little more convenient than on a mobile phone, but the grower does not have to make a choice. The data can be consulted on both devices.
Improvement and further development
Together with the customer, Royal Brinkman aims for the best possible set-up of the Service Engine. Jordi Jeelof, Digital Tools Specialist: "We keep in close contact with the users of the Service Engine and regularly ask for feedback so that the tool can be continuously optimized. This may involve small adjustments that are easy to implement, but if necessary, Royal Brinkman dives deeper into the matter and tackles it together with the developer. “At the end of the day, improvement for the customer is key."