Blue Book Services’ Claims Activity Table (CAT) was recently enhanced to include active PACA Reparation complainants. “The CAT gets thousands of views from Blue Book members each month and the addition of PACA reparation complaints is something members have been asking for,” said Doug Nelson, Blue Book’s vice-president/trading assistance manager. In addition to viewing PACA reparation complaints, members can see claims filed with Blue Book and federal lawsuits filed against industry firms.
“The Blue Book claim history and how the claims are resolved by the customer plays an integral part in our credit decisions,” says Vanna Zuckerman, accounts receivable credit & collections manager with Crystal Valley Foods in Miami, FL. “Adding the PACA claim information means being more informed without having to call PACA or look up the licenses on the PACA site. This can lead to a faster decision as to whether to offer credit to a particular customer.”
The CAT includes search functionality to look up a claim by a specific date range or type of claim filed--PACA, Blue Book or federal lawsuit. “We are always looking for ways to help members. The CAT is one way we do that,” said Nelson.