Chairman of the Managing Board Wiebe Draijer: “We are on track with the implementation of our Strategic Framework for 2016-2020. We have achieved our goals in many areas. In line with our ambitions, we have improved our customer service and financial performance. We are dedicating great vigor to putting our mission of ‘Growing a better world together’ into practice. We want to ensure that we can build on this momentum in the coming years in a rapidly changing environment. Our employees are center stage in this process. They are the ones making our bank’s transition a reality, and we are deeply grateful for their efforts, especially given the scope and number of changes on the agenda within our organization this year.”
“Once again we have concentrated our efforts on improving our customer focus and making our cooperative bank more robust. Innovation and sustainability are our top priorities. Both in the Netherlands and abroad, our awareness-raising campaigns have focused on social issues like good financial health, the importance of growth for entrepreneurs, and reducing food waste. In addition, we invested great effort in improving sustainability throughout the food chain. Customers are rewarding our efforts with higher customer satisfaction scores, which is a great compliment for our employees.”